To report a complaint:
- Dial *873*63#
- Select option 2
- NZOWASCO app
- Select Lodge compliant icon
- Send an email to customercare@nzoiawater.or.ke
In case of complaints requiring more than the specified time of action, the company will communicate such delays to the customer within 12 hours.
All complaints should be reported within 60 days from the time of occurence.
In case you are not satisfied, appeal to the managing director through the companies email: info@nzoiawater.or.ke